Problems with SentriLock
Having problems with your SentriLock Member ID card, card reader or lockbox?
Be sure to call the SentriLock Support line (1-877-736-8745) for any problems you might be having with your SentriLock Member ID card, lockbox or card reader. Before CAAR staff can replace your equipment it is essential you troubleshoot your problem with SentriLock Support. After determining the problem SentriLock assigns a “ticket number” for the incident and notifies CAAR via email with details of the problem including instructions to replace equipment if necessary. The “ticket number” is necessary for CAAR to receive replacements from SentriLock for defective equipment and restock our inventory.
Please do not bring your equipment to CAAR unless you have first called SentriLock Support (1-877-736-8745). In many cases they are able to solve the problem without replacing your equipment.
SentriLock Support hours – 7:00 a.m. – 11:00 p.m. – 7 Days a week